Human-Centered Leadership

"Definitely won the hearts and minds of our people"

Senior Director, Global Launch Lead, Pharmaceutical

Putting people first

Human-centred Leadership asks us all – regardless of role or status – to gain the courage to play our role as a leader, by defining leadership as “that moment of personal ownership, we can all choose to take, when making decisions.”

It is born out of the need to help leaders successfully navigate through consistently encountered inflection points and is a purpose-driven and value-based approach to leadership which seeks to help leaders make decisions in the face of the leadership paradox they face.

It does so by asking them to put people first.

PCA Leadership Equation™

Our Leadership Equation™ will help Leaders and organisations to define the Leadership capabilities required to be a Human-centred Leader, by understanding the combination of four key quotients.  

Technical Quotient (TQ)

A leader’s expert skills and knowledge.

The COVID-19 pandemic has re-emphasised the extreme interconnectedness of our world. Leaders at all levels must keep one eye on the horizon as they deliver in their day to day. We support leaders to make faster, smarter, human-centred decisions to mitigate risk, and to place greater focus and value on the longer term, sustainability and impact related decisions. Developing the confidence and capability to lead change clearly and compassionately, even in the face of uncertainty, runs through every module in the TQ pillar.


Leadership Attributes:

Emotional Quotient (EQ)

The Leadership Development Theme of Mental Health and Wellbeing.

The approach to Mental Health and Wellbeing has evolved. Mental Health is no longer about surviving, it’s about thriving. In a world characterised by distraction and disruption, our capacity to care for and discipline the mind is our greatest resource to achieve growth. An open, clear and energised mind transforms our ability to reach our full potential. It also allows us to be more effective managers of others in our new hybrid and remote workplaces. Leading and managing others remotely requires a unique set of capabilities which are reflected in the EQ pillar.


Leadership Attributes:

Decency Quotient (DQ)

The Leadership Development Theme of Diversity, Equality and Inclusion

Organisations and their leaders recognise the value of leading in a more purposeful, inclusive and empowering way. Benefits include increased innovation, collaboration and agility. But how do leaders truly value and promote the diversity within their teams? Holding oneself and others accountable for greater vigilance, integrity and confidence when having courageous conversations is key. As is knowing how to develop psychological safety within diverse teams. The DQ pillar focuses on developing role models and allies within organisations at every level and connecting every action with our personal purpose to be truly authentic.


Leadership Attributes:

Multiplier Quotient (MQ)

The Leadership Development Theme of Future of Work

Preparing for the Future of Work requires us to multiply – to multiply the creativity and diversity of thought around us to innovate, and to multiply the talent and impact of others through true empowerment. Leaders need to rapidly develop new skills and capabilities to thrive in the next normal and encourage others to do the same. They also need to consider the needs of the customer of the future and how they will use automation and digital transformation to best serve them. The MQ pillar targets key skills required for the future of work.


Leadership Attributes:

People are not resources. They’re not capital. They’re not assets. They’re fully formed human beings. And they have humanity at their core. Just like we’re asking human-centred leaders to be. 
Leaders must give more attention to their why, their how and, most significantly, their ‘so what’. 
To be a ‘multiplier of confidence’ leaders must focus on their capability to empower others and to be the catalyst for positive impact and change.