Working with PCA has enabled us to finally turn some of our strategy into practice
Functional Head for EMEA, Multinational Fintech
Transformational. We should have been doing this years ago
Managing Partner, International Law Firm
The difference with PCA is their credibility and their relevance
Office Head, FMCG Multinational
You have completely won me over on the experiential piece
Head of Talent Development, London, International Bank
PCA’s strength is that they enable people to convert conceptual strategy into a practical plan
Regional Group Head, International IT Company 
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PCA Law are the legal sector specialists when it comes to using practical skills training to enable lawyers and business service professionals to build confidence, achieve outcomes and grow

We are the only Personal Communications Consultancy in the world to work exclusively with law firms, using our PCA Outcome-based Communication® System and experiential training and coaching techniques to help your lawyers and business service professionals have successful conversations and build strong relationships

50 %
Training
Recommendation Rate
Lawyers and Business Service
Professionals Trained
Jurisdictions
Trained In

CLIENTS

Our Trainers have worked internationally with 9 of the world’s 10 leading international legal brands
(Acritas Global Elite Law Firm Brand Index 2016)

Through our sister company, PCA (The Personal Communications Academy), our Trainers have also worked with over 150 organisations across 16 sectors, including 25 FTSE 100 companies and leading global brands such as Google, Mastercard, Nokia, HSBC, Bosch, Barclays, Nestlé, Standard Chartered, Thomson Reuters, Sherwin-Williams, McCann Media Group, BNP Paribas Real Estate and Novartis, so we know your clients and bring ‘best in class’ to the Legal Sector.

We focus on 3 Development Cycles that address a 360º set of skills competencies.

Win New Work

with The Business Development Cycle

We target 6 front-line external-facing competencies to make sure your teams can develop into trusted advisors

IDENTIFYING OPPORTUNITIES & NETWORKING SKILLS

Networking & Cross-selling

How to target opportunities and use an outcome-focused approach to networking and cross-selling to identify new clients and customers

FOLLOW-UP CONVERSATIONS

Calls and Meetings

Uncover hooks, identify needs and create credibility quickly, building a platform of relationship trust

CONSULTATIVE SELLING

Converting the Opportunity

Developing the confidence to use a win-win sales mindset to close the meeting and get the work

PITCHING SKILLS

Delivering Winning Propositions

Create a client-centric dialogue right from the scoping call, work effectively as a team and articulate your value proposition in a compelling manner

CRM CONVERSATIONS

Incl. Pricing, Scope & Billing

Confidence to use challenging situations as a platform for building stronger relationships including successful budgeting/pricing conversations.

CLIENT REVIEWS: DEEPENING RELATIONSHIPS

Leveraging Relationship Experience

Use client reviews as critical relationship builders to deepen service understanding and identify opportunities for growth

Develop High-Performers

with The Professional Development Cycle

We target 6 critical conversations from your managers’ and supervisors’ internal facing competencies, in order to help them develop and manage high-performing individuals and teams

SETTING WIN:WIN OBJECTIVES

Career Coaching Conversations

Motivate team members by identifying personal learning objectives aligned with commercial objectives, using a coaching approach

OUTCOME-BASED DELEGATION

Set Colleagues up to Succeed

Knowing which delegation style to use in order to maximise clarity, ownership, efficiency and mutual confidence

ACCELERATED PERFORMANCE FEEDBACK

Developmental and Motivational

Collaborative, clear, positive, forward-focused to maximize performance

DELIVERING DIFFICULT MESSAGES

Performance & Behavioural

Confidence to deliver difficult messages in a firm and collaborative manner that enhances the relationship, without diluting the message

CAREER CONVERSATIONS AND MANAGING DIFFERENT GENERATIONS

Set Expectations & Motivate

Get the most out of the right people and support career development, with route-maps to implementation

PERFORMANCE REVIEWS & APPRAISAL SKILLS

Nurturing High-Performers

Win:win performance reviews linked to goals, targets and strategy (personal, team and firm)

Differentiate Yourself & Your Organisation

with The Professional Development Cycle

We focus on 6 different professional development and leadership competencies that help to empower your people to drive their own careers, maximise their personal impact and successfully lead others

DRIVING YOUR CAREER & INTERNAL NETWORKING

Owning Your Development

Putting a structure in place to support your career advancement, including helping you to establish a supportive internal network

PERSONAL BRAND & BUILDING PROFILE

Brand Me and Visibility

Creating who you are as a professional, enhancing your profile and standing out

PERSONAL IMPACT & EXECUTIVE CREDIBILITY

Executive Presence

Making conscious behavioural choices that create executive impact and demonstrate credibility

FORMAL & INFORMAL PRESENTATION SKILLS

Compelling, Engaging, Memorable

Making the most of critical opportunities to articulate your value, confidently and authentically

COLLABORATION & INFLUENCING SKILLS

Proactive and Reactive

Understanding your audience, creating mutual agendas and building win:win relationships

DEVELOP YOUR LEADERSHIP STYLE

Choose Your Leadership Shadow

Establish what appropriate leadership looks and feels like in practice for each individual

We would be delighted to come in to talk with you at your offices, so please contact us at:

Based in the heart of London, our offices are easily accessible, just a five minute walk from London Bridge